This Refund Policy explains how MYTRACKHOLDING LLC ("we", "us", or "our") handles refund requests for purchases of Lunyb plans.
1. Eligibility for refunds
We aim to ensure you are satisfied with Lunyb. If the service does not work as described for you, you may request a refund within 30 days of purchase, subject to the conditions below.
2. How to request a refund
Contact us at contact@lunyb.com with your order email.
Include proof of purchase (receipt or last 4 digits of the card used).
Describe the issue you experienced so we can troubleshoot or process your request.
3. Processing time
Approved refunds are initiated to your original payment method within 3-5 business days. Your bank or card issuer may take additional time to post the credit.
4. Non-refundable situations
Unauthorized use or purchases made outside of your control without timely notice to us.
Requests made after the 30-day window from the purchase date.
Inability to provide sufficient account or payment verification.
5. Chargebacks and disputes
If you believe you were charged in error, please contact us first so we can resolve the issue quickly. Initiating a chargeback may delay the resolution process.
6. Contact
MYTRACKHOLDING LLC, 75 Omega Dr, Suite 300, Newark, DE 19713
For questions about this Refund Policy or to submit a request, please reach out via our contact form or at contact@lunyb.com.